Bitbaji FAQ — Answers to All Your Questions

To register, you will need:

• Full name (as it appears on your National ID card)
• Active Bangladeshi mobile number
• Email address
• Strong Password
• Must be at least 18 years old

For future withdrawals, a copy of your National ID card or passport may be required during KYC verification.

On the login page, click "Forgot Password?". Enter your registered mobile number or email address and an OTP will be sent to you. Use the code to set a new password. The entire process takes under 2 minutes.

Your account may be locked due to multiple incorrect password attempts, suspicious activity, or incomplete KYC verification. In that case, contact our support chat with your registered mobile number or email — our team will get you sorted quickly.

KYC is not required to play games, but it must be completed before you can make a withdrawal. This is to protect your account and prevent anyone from opening an account in your name to withdraw funds. Verification is completed by submitting photos of both sides of your National ID card along with a selfie.

Bitbaji supports deposits via mobile banking and bank transfer. Choose whichever method works best for you.

Please note that you must only use payment methods registered in your own name. Deposits from third-party accounts are not accepted.

Mobile banking deposits are typically credited to your account within a few minutes. Bank transfers may take slightly longer — usually between 30 minutes and 2 hours. If more than 4 hours have passed, please contact support with your transfer receipt.

The minimum deposit amount may vary depending on the payment method and any active promotions. Check the deposit section of your account or ask our support team for the latest information.

Bitbaji does not charge any fees on deposits. However, your payment provider may apply a transfer fee — this is subject to their own policies.

With KYC verification completed, withdrawals are typically processed within 24 hours. Bank transfers may take 1–3 business days. Processing may be slightly delayed on weekends or public holidays.

There are a few common reasons why a withdrawal may be held up:

• KYC verification not completed
• Bonus Wagering Requirements Not Met
• Incorrect payment method details
• An ongoing review on the account

If you're experiencing an issue, reach out via support chat — describing the problem helps us resolve it faster.

Bitbaji generally does not charge withdrawal fees. However, fees may apply for amounts below a certain threshold or for excess withdrawals. Check your account settings or contact the support team for the latest fee structure.

After your first deposit as a new member, the welcome bonus is either credited to your account automatically or can be claimed using a promo code. For full bonus terms and conditions, On the Promotions page provided.

Wagering requirements mean you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 20x wagering requirement on a BDT 100 bonus means you must wager BDT 2,000 in total. Requirements vary by bonus — read the offer details carefully.

Most bonuses can be used on slots games. Some bonuses also apply to Live Casino or Sports Betting. The eligible games for each bonus are clearly stated in the offer's terms and conditions.

Yes. All games on bitbaji use RNG (Random Number Generator) technology that has been independently tested. Every game outcome is completely random and has no connection to previous results. No game is ever manipulated.

Yes, all your data is protected with SSL/TLS encryption. bitbaji follows a strict privacy policy. Your information is never sold or shared with third parties. For more details, Privacy Policy read here.

Self-exclusion lets you temporarily or permanently restrict your access to the platform. It can be activated through your account settings or via support chat. Once active, it cannot be reversed before the set period ends — that's what makes this tool effective.

Go to the Responsible Gaming section in your account settings to set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately, while increasing one takes effect after 24 hours. To learn more, Responsible Gaming Visit the page.

Absolutely not. bitbaji strictly ensures that only users aged 18 and above can register and play. Age verification is fully mandatory and documentation may be requested at any time.

Start by clearing your browser cache and cookies, then refresh the page. Check your internet connection — a slow connection can cause issues with live games. If the problem persists, make sure you're using the latest version of Chrome or Firefox.

Most games support a reconnect feature — if your connection drops, the game resumes from where you left off. If the system makes a decision while the game is paused, it will be settled automatically. For any payment-related issues, contact support with your transaction ID.

The bitbaji app can be downloaded directly from the website. Log in to your account and go to the "App Download" section. Download the Android APK file and install it. iOS users can enjoy the full experience through their mobile browser.